Behave Yourself! Behavioral Indicators of Trust in Human-Agent Teams

Abstract

As advancements in artificial intelligence accelerate, there is a rise in the complexity and number of autonomous agents placed in human-agent teams (HATs). With this expansion, it is important to understand how trust in agent teammates evolves and is influenced by contextual events. In support of this, significant research has focused on the factors that influence human trust in an agent and elements that negatively impact this trust. In this research, human trust in agent teammates is typically measured via self-report surveys. Although a reliable format, surveys are not without limitations, as they can be disruptive and lack the temporal resolution needed to capture nuanced and dynamic changes in trust. As a result, researchers are adopting alternative measurement approaches that aim to unobtrusively capture measures that correlate with trust using behavioral and physiological sensors that capture measures such as voice pitch and eye tracking. However, most of these studies utilize only one unobtrusive measure, which can be indicative of various states (e.g., heart rate varies with psychological and physical responses). Given the lack of selectivity in such measures, it may be necessary to utilize multiple unobtrusive measures at once, such as real-time recorded behavioral indicators, to effectively capture changes in these indicators that are due to changes in trust over time. This paper investigated the following research questions: (1) do multiple unobtrusive indicators provide a more holistic picture of trust compared to a single behavioral indicator, and (2) are certain behavioral indicators more indicative of self-reported trust at different times during a mission (e.g., before/after a trust violation event)? Results indicated that following a significant event, changes in self-reported trust are associated with specific behaviors related to improving or mitigating perceived deficiencies in their agent teammates. These insights highlight the opportunity to integrate dynamic behavioral measures in trust assessment frameworks, specifically in scenarios where a significant event compromises trust.