A Tension: Fortifying Usability While Safeguarding Voter Independence in Military Voting Solutions

Abstract

Absentee voting presents a unique challenge for U.S. uniformed service members, as they often struggle to request and return absentee ballots while deployed, sometimes stationed far from their registered voting area. This research evaluates the usability of a proposed absentee voting system for military voters, which allows instant ballot requests and enables voters to verify their own votes, focusing on whether the user interface supports effective use among military personnel. Our evaluation revealed that military voters frequently relied on external assistance to navigate the electronic voting system, revealing opportunities for its improvement and design recommendations to facilitate absentee voting for U.S. military personnel.