Dynamic Competition in Telecommunications: A Systematic Literature Review

Abstract

Telecommunication is the most competitive and fastest-growing market in the globe. Dynamic competition in telecom is produced by battle among companies to produce more reliable or more economical commodities. All developed countries such as U.S, Canada, and China are developing policies to reduce the rivalry among big corporations. The main objective of this paper is to outline the appropriate studies pertaining to Dynamic Competition in Telecommunications with the intentions of revealing what has already been investigated on this subject, as a medium of conducting future research. Moreover, we will also review the impact of competition on customer satisfaction and service quality in telecom businesses. Our literature review is based on 60 renowned research publications from 1990 to date, synthesizes the crucial details of competitive interaction in the telecom sphere.