Bibliometric and Visualized Analysis of User Experience Design Research: From 1999 to 2019

Abstract

With increasing research attention to user experience (UX), UX design (UXD) has gained concomitant interest. This study systematically reviews UXD research using a bibliometrical knowledge map. We collected and reviewed 14,825 documents to analyze UXD research from five perspectives: keyword trends, reference co-citation, author co-citation, categories, and author institutes. (a) UXD, as a research term, broadens the boundaries of experience and design and brings them together. (b) Publications in UXD focus on user, business, and technology orientation. (c) Author co-citation analysis reveals “invisible college networks” among UXD scholars. (d) Computer Science and Engineering are the most significant majors in UXD, although interdisciplinary research is common. (e) Research from the United States dominates. This review recognizes research gaps and future trends for conceptualizing and assessing UXD skills. The findings can benefit researchers, curriculum designers, and instructors.