Acquisition and Use of Communication Aids by Those Buying Aids Directly from the Supplier

Abstract

Assessment of the patient for a communication aid can be a complicated procedure, particularly in the case of those with multiple handicap. A wide range of professionals may need to be involved in the assessment. It was known that a number of people acquired communication aids directly from the manufacturers. A study was set up to investigate why this happened, what advice was available to such patients and the result of their action. Manufacturers of six of the most frequently used electronic aids supplied names of private buyers who were contacted by postal questionnaire over a 9-month period. Of the 34 respondents, 12 used no other form of communication other than their aid. Reasons for acquiring an aid included speech loss (9) and writing problems (6). There were 16 sources of information about their communication aid and 25 had tried their aid prior to acquisition. Nine taught themselves how to use their aid. Few (4) were used in large groups, but 25 used their aids at home and 9 at school. Although satisfaction with the aids was expressed, it is probable that patients had other uninvestigated but related difficulties, and that the aids they procured were not necessarily the most appropriate for them. It was evident that some had not had access to full assessment and after purchase had no known professional route for obtaining further help. These needs should be addressed.