Clients' Experience of Partnership with Occupational Therapists in Community Mental Health

Abstract

The occupational therapy profession is committed to providing services that are client centred. Partnership with clients is seen as central to this way of working. However, there is little published evidence about the types of service and the relationships with therapists that clients value. This qualitative study used in-depth semi-structured interviews with seven clients from three adult community mental health teams to explore the experiences of working in partnership with occupational therapists from the clients' perspective. The interviews were audio taped and transcribed verbatim by the researcher. The data were analysed by means of content analysis. This established four factors that contributed to partnership: the therapist's personality, the therapist's behaviour, client-centred skills and boundary issues. Five factors described as barriers to partnership were also established: the lack of an individual approach, the lack of communication and knowledge, the lack of confidentiality, the directive therapist and inequality. The personality and behaviour of the therapist emerged as important, with the participants valuing those occupational therapists whom they perceived as warm, caring, committed and hard working and who appeared to value them as individuals. It was also found that the participants used the language of original writing on client-centred practice to describe their relationships with their therapists: warmth, empathy, trust and acceptance. Further exploration of the barriers to working in partnership with clients is needed, but the implications for practice are clear. Clients wish to be valued as individuals by occupational therapists who are committed to working in partnership with them.