Understanding Provider/Patient Expectations of Care in Clinical Encounters

Abstract

Patients and providers bring completely different expectations to clinical encounters. When these expectations differ due to cultural reasons, beliefs, or values, communication is necessary to ensure each participant is satisfied with the result of the encounter. Using the traditional notion of “cura” can illuminate how these encounters occur, and what providers and patients can do to have a successful interaction. Patients and providers’ agendas must be understood by each party, patients must feel they are seen as individuals, and each must be aware of cultural differences that bring separate lenses to the encounter. Trust lies at the heart of the encounter, which provides a chance for each to understand the other’s culture. Each party must communicate their expectations of care to improve the nature of their interactions in the clinical setting.