A Good Idea May Not Be Good Enough: Stakeholder Buy In to QuitConnect, a National Smokers’ Registry

Abstract

Purpose: To examine interest and concerns among those who fund and operate state-run smoking cessation helplines (quitlines) about the concept of creating a centralized smokers’ registry that could be used to reengage smokers after they receive initial quitline support services. Design: We conducted 3, hour-long focus groups with stakeholders, covering the perceived benefits and barriers to creating a smokers’ registry. Setting: The focus groups were conducted via telephone. Participants: Three groups participated: quitline service providers (n = 14), quitline funders (n = 9), and national quitline partners (n = 8). Method: Data collection: Focus groups were recorded, transcribed, and coded for major relevant themes. Analysis Strategies: We used a grounded theory approach. Results: Stakeholders were generally positive about the concept of a centralized smokers’ registry (ie, QuitConnect), especially with its potential to link relapsed smokers to ongoing research studies designed to help smokers achieve abstinence from tobacco. However, stakeholders expressed concern about QuitConnect duplicating services already offered by state quitlines. Conclusion: Despite a common goal, many state quitline stakeholders had strong reservations about the creation of a centralized smokers’ registry unless they could see clear evidence that the registry added value and was not duplicative of their existing services.