Workers’ Perspectives on Vocational Rehabilitation Services

Abstract

The purpose of the present study was to consider the vocational rehabilitation (VR) process from the perspective of VR consumers. To better understand the experiences of workers who were injured on the job and participated in VR rehabilitation services, 27 semistructured interviews were completed; 24 were completed face-to-face and 3 were completed over the phone. The present data suggested five primary themes, including expectations, communication, human factors, psychological factors, and reemployment considerations as the most important areas from the workers’ perspectives. Using these themes, recommendations for VR consultant (VRC) practice may be developed. These recommendations include the demonstration of sincere empathy for the consumer and clear communication that allows the client to feel a part of their VR plan/process. It is also recommended that VRCs evaluate and monitor client expectations, openly address barriers, and provide mental health support whenever requested or required. Finally, additional support during the job development process is recommended. In particular, clients desired ample support and communication during the processes of job assessment, job search, and job placement. Finally, clients desired and valued the use of accommodated employment in situations where accommodations would improve their employment outcomes.