Satisfaction With Informal Volunteering During the COVID-19 Crisis: An Empirical Study Considering a Swiss Online Volunteering Platform-Reference-Cited by-同舟云学术

Satisfaction With Informal Volunteering During the COVID-19 Crisis: An Empirical Study Considering a Swiss Online Volunteering Platform

Published:2020-10-23 Issue:6 Volume:49 Page:1142-1151
ISSN:0899-7640
Container-title:Nonprofit and Voluntary Sector Quarterly
language:en
Short-container-title:Nonprofit and Voluntary Sector Quarterly

Author:

Trautwein Stefan¹^ORCID,Liberatore Florian²,Lindenmeier Jörg¹,von Schnurbein Georg³^ORCID

Affiliation:

1. University of Freiburg, Germany

2. ZHAW School of Management and Law, Winterthur, Switzerland

3. University of Basel, Switzerland

Abstract

The COVID-19 pandemic has led to a huge wave of compassion. In particular, online volunteering platforms established channeling help for high-risk groups. It is unclear under which conditions volunteers were satisfied with their COVID-19 volunteering mediated by these platforms and whether they will continue their engagement after the crisis. Therefore, and considering personal susceptibility to COVID-19 infection, this study analyzes the effects of different platform support for volunteers and the fulfillment of volunteers’ motives. The study is based on an online survey of a sample of 565 volunteers who registered at and were placed by a Swiss online platform. Fulfillment of distinct volunteer motives and platform support drive COVID-19 volunteering satisfaction. Moreover, motive fulfillment and platform-related support indirectly impact willingness to volunteer long-term via volunteering satisfaction. Finally, the empirical results show that motive fulfillment and the effect of platform support are contingent on perceived susceptibility to infection.

Publisher

SAGE Publications

Subject

Social Sciences (miscellaneous)

Link

http://journals.sagepub.com/doi/pdf/10.1177/0899764020964595

Reference21 articles.

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