1. Institute of Medicine. To err is human: building a safer health system. Washington, DC: National Academies Press, 1999.
2. Medical errors related to discontinuity of care from an inpatient to an outpatient setting
3. Owens MK. The health care imperative: lowering costs and improving outcomes. The Institute of Medicine, Washington, DC: National Academies Press, 2010.
4. Institute of Medicine. Crossing the quality chasm: a new health system for the 21st century. Washington, DC: National Academies Press, 2001.
5. Supporting the Patient Safety and Clinical Pharmacy Services Collaborative