‘They can’t be the buffer any longer’: Front-line managers and class relations under white-collar lean production-Reference-Cited by-同舟云学术

‘They can’t be the buffer any longer’: Front-line managers and class relations under white-collar lean production

Published:2014-06 Issue:2 Volume:38 Page:323-343
ISSN:0309-8168
Container-title:Capital & Class
language:en
Short-container-title:Capital & Class

Author:

Carter Bob¹,Danford Andrew²,Howcroft Debra³,Richardson Helen⁴,Smith Andrew⁵,Taylor Phil⁶

Affiliation:

1. University of Leicester, UK

2. University of the West of England, UK

3. University of Manchester, UK, and Luleå University of Technology, Sweden

4. Sheffield Hallam University, UK

5. University of Bradford, UK

6. Strathclyde University, UK

Abstract

This article reasserts the value of the examination of class relations. It does so via a case study of tax-processing sites within HM Revenue and Customs, focusing on the changes wrought by the alterations to labour and supervisory processes implemented under the banner of ‘lean production’. It concentrates on the transformation of front-line managers, as their tasks moved from those that required tax knowledge and team support to those that narrowed their work towards output monitoring and employee supervision. Following Carchedi, these changes are conceptualised as strengthening the function of capital performed by managers, and weakening their role within the labour process.

Publisher

SAGE Publications

Subject

Economics and Econometrics,Sociology and Political Science,History

Link

http://journals.sagepub.com/doi/pdf/10.1177/0309816814532409

Reference63 articles.

1. Rethinking the Work—Class Nexus: Theoretical Foundations for Recent Trends

2. ‘Bright Satanic Offices’: Intensification, Control and Team Taylorism

3. The Meaning of Work in the New Economy

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