A Taxonomy for Objectively Analyzing the Consultation Process

Abstract

A number of studies have been completed on the requisite skills for effective consultation. Some of the research reflects surveys of professionals to determine skills and their importance, relevance, and/or necessity. Other research has focused on time engaged in various activities, with the implication that time spent in an activity is a reflection of that activity's importance. The current study bridges these two areas of research. It frames an observational system for measuring time engaged in various activities that subsume many specific skills. Because of the methodological limitations of previous research on engaged time, a unique instrument was created to provide a taxonomy for measuring reliably what consultants actually do while engaged in consultation. A case study is reported, with data provided at two levels: student (client) outcome and consultant process, the latter of which is described further in terms of participants, phases, and behavioral activities. Discussion focuses on the need for more and better data on the consultation process to supplement research findings on requisite skills.