Temporal arbitrage, fragmented rush, and opportunistic behaviors: The labor politics of time in the platform economy

Abstract

This article examines how on-demand service workers on digital platforms make and live their time in the case of China’s food delivery industry. Using ethnographic data, the study elucidated multiple facets of couriers’ temporality in their struggle to meet the exacting delivery time imposed by platforms while moving through biased urban spaces as marginalized temporal subjects. It is argued that a new temporal order, referred to as temporal arbitrage in this study, has been normalized in the recent platform economy. It shifts the customer’s cultural expectation to on-demand service at the expense of an increasingly hectic tempo for the workers. We demonstrate the mundane, and sometimes opportunistic, tactics deployed by workers to reconstruct their temporality. The article connects the workers’ temporality to the urban spaces, digital work process, and socioeconomic structures. It fills an important research gap by addressing the under-explored yet essential temporal dimensions in the expanding “just-in-time” labor force.