How satisfied are they and why? A study of job satisfaction, job rewards, gender and temporary agency workers in Australia

Abstract

The temporary agency industry has experienced substantial growth in the past two decades. Although there is research on the quality of Australian agency work, most studies have emphasized economic disparities in outcomes for workers. Representative quantitative research using large-scale Australian data on non-economic outcomes, such as job satisfaction, has been scant. Using a nationally representative sample of Australian workers, I examine the extent to which temporary agency workers are satisfied with their jobs and the differences in the satisfaction of agency and permanent workers. I find that agency workers report lower levels of job satisfaction and that job security, control over the duration of work and autonomy are important mediating mechanisms. They are also less satisfied with the work itself, hours worked and their job security. I also find that women are more satisfied with temporary work than men and explore why. I end with implications for organizations and future research.