Sales Agents and Clients: Ethics, Incentives, and a Modified Theory of Planned Behavior

Author:

Kurland Nancy B.1

Affiliation:

1. Department of Management and Organization, University of Southern California, School of Business Administration, Los Angeles, California 90089

Abstract

Commission is popularly believed to engender unethical intentions, although little research has directly examined this relationship. This paper directly examines the influence commission, along with experience, income, professional accreditation, and a modified theory of planned behavior, has on agents' ethical intentions toward clients. The study sample was systematically drawn from a national group of financial service industry professionals. Only a modified theory of planned behavior significantly predicted agents' ethical intentions. Implications and limitations are discussed.

Publisher

SAGE Publications

Subject

Management of Technology and Innovation,Strategy and Management,General Social Sciences,Arts and Humanities (miscellaneous)

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