Comprehensive Ergonomics Evaluation of Retail Ice Cream Shops

Abstract

A comprehensive ergonomics evaluation of retail ice cream shop operations was performed. Although the analysis was initiated by interest in examining the ergonomics of scooping ice cream, a broad systems-based analysis of shop operations was recommended so that the overall health, safety and productivity of employees could be enhanced. The analyses performed included manual materials handling analysis (using psychophysical data), passive and active surveillance, quantification of forces required to scoop ice cream, and anthropometry and workplace design assessments. Walk-through hazard identification, informal employee interviews and industry-wide passive surveillance provided direction for the selection of analyses. Both laboratory and field data collection were conducted. The primary ergonomic deficiencies uncovered included poor postures and high muscular forces associated with scooping ice cream. Recommendations were made in each of these areas, as well as in the area of work practices, workplace design, and manual materials handling.