Computer-Based Job Aids Which Adapt to Technician's Skill Level

Abstract

This paper describes current developments in automating the processes to author technical information (TI) and deliver it using microcomputers. It describes desirable characteristics which support the presentation of TI for technicians varying in skill levels. Addressed are human factors issues relating to information access, user acceptance, and display formats. Programming is being done in Smalltalk/V, an object oriented language, on a Zenith 248 computer, which is compatible with the IBM PC/AT. The project emphasizes low cost authoring and delivery of information which traditionally has been contained in paper technical manuals. Our intent is to support the Department of Defense initiative to shift from paper to paperless technical manuals.