Supporting the Strategies of Cardiac Nurse Coordinators Using Cognitive Work Analysis-Reference-Cited by-同舟云学术

Supporting the Strategies of Cardiac Nurse Coordinators Using Cognitive Work Analysis

Published:2006-10 Issue:3 Volume:50 Page:442-446
ISSN:2169-5067
Container-title:Proceedings of the Human Factors and Ergonomics Society Annual Meeting
language:en
Short-container-title:Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Author:

Burns Catherine M.¹,Momtahan Kathryn²,Enomoto Yukari¹

Affiliation:

1. Systems Design Engineering University of Waterloo Waterloo, Canada

2. University of Ottawa Heart Institute Ottawa, Canada

Abstract

We conducted a cognitive work analysis to elicit the strategies of cardiac nurse coordinators (NCs). NCs field telephone calls from cardiology and cardiac surgery patients and make recommendations based on determinations of the severity of the patient's condition. We used a semi-structured interview technique to elicit various strategies. We then developed a decision making tool that deliberately supports these strategies. In this paper we discuss the elicitation of strategies and the transfer of these strategies into a design artifact.

Publisher

SAGE Publications

Subject

General Medicine,General Chemistry

Link

http://journals.sagepub.com/doi/pdf/10.1177/154193120605000349

Reference6 articles.

1. Ecological Interface Design

2. Mental Procedures in Real-Life Tasks: A Case Study of Electronic Trouble Shooting

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