The Clinician-Patient Partnership Paradigm: Outcomes Associated With Physician Communication Behavior

Author:

Clark Noreen M.1,Cabana Michael D.2,Nan Bin3,Gong Z. Molly4,Slish Kathryn K.3,Birk Nancy A.5,Kaciroti Niko4

Affiliation:

1. Center for Managing Chronic Disease University of Michigan, Ann Arbor, Michigan,

2. Department of Pediatrics University of California, San Francisco, California

3. Department of Biostatistics, School of Public Health University of Michigan, Ann Arbor, Michigan

4. Center for Managing Chronic Disease University of Michigan, Ann Arbor, Michigan

5. Center for the Study of Higher and Postsecondary Education, School of Education University of Michigan, Ann Arbor, Michigan

Abstract

Objective: To identify physician communication behaviors associated with perceptions of quality of care and predictive of positive patient outcomes. Patients and Methods: A total of 452 families seeing 48 pediatricians for a child's asthma participated. Perceptions and health care use were assessed at baseline and after 12 months through interviews and medical records. The measures used were 10 physician communication behaviors and 6 items describing physician's performance, asthma office visits, emergency department visits, and hospitalization. Results: Positive perceptions of physicians' performance were related to ( P ≤ .05) careful listening, inquiring about at-home management, nonverbal attention, interactive conversation, tailoring short-term goals, and long-term therapeutic plan. Loss in health care use was predicted ( P ≤ .05) by interactive conversation, short-term goals, criteria for decision making, long-term treatment plan, and tailoring according to needs. The use of these techniques did not lengthen the patient visit. A clinician-patient partnership paradigm is provided based on these findings. Conclusions: The specific clinician communication behaviors predicted reduced health care use and positive perceptions of quality of care.

Publisher

SAGE Publications

Subject

Pediatrics, Perinatology, and Child Health

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