Unbundling workplace conflict: Exploring the relationship between grievances and non-strike industrial actions and the moderating effect of voice mechanisms

Author:

Noh Sung-Chul1ORCID,Hebdon Robert2

Affiliation:

1. Graduate School of Humanities and Social Sciences, Saitama University, Japan

2. McGill University, Canada

Abstract

Given that an understanding of the inter-relationships among workplace conflict expressions is necessary for effective dispute resolution, this study explores the moderating roles of various types of voice mechanisms in the relationship between grievances and non-strike industrial actions. Using data from the Statistics Canada's Workplace and Employee Survey, we found evidence that a positive relationship between grievances and non-strike industrial action (e.g. slowdowns, work-to-rule, etc.) is stronger in workplaces with weaker union voice, is weaker in non-union workplaces with more extensive high-involvement work systems, and was not affected by the presence of alternative dispute resolution systems. Our findings provide theoretical insights into the role of voice mechanism in the inter-relationships between individual and collective forms of conflict in both union and non-union environments. The results also have practical implications for dispute resolution in terms of the management of conflict and dispute systems design.

Publisher

SAGE Publications

Subject

Industrial relations,Business and International Management

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