Human Resource Management in Health and Performance of Work Process in the Primary Health Care—An Efficiency Analysis in a Brazilian Municipality

Abstract

The objective of this study was to analyze how management practices of human resources (HR) in health can be associated with efficiency in fulfilling the work process of family health teams in primary health care (PHC) strategy adopted in a Brazilian municipality. To do so, were analyzed indicators of HR vis-à-vis an efficiency score obtained from data envelopment analysis (DEA). The analysis model used was based on the dimensions of structure, process as sources of information about the quality of care delivery actions, considering Donabedian’s model of evaluation of health services. The results indicate that investment in training of professionals and fixation of doctors can contribute significantly to improve the efficiency indices obtained by the teams of the city. Despite the advances made in terms of human resource management (HRM) in health, still weigh several challenges for this strategy to be consolidated as a tool to make the Family Health Strategy (FHS) more effectively.