Towards an inclusive methodology for the measurement of in house use

Abstract

Introduces the background to the EQLIPSE (Evaluation and Quality in Library Performance: System for Europe) project and the work done in compiling a core set of performance indicators for evaluating libraries. Describes the collection of in house library use data at the University of Central Lancashire Library test site, where EQLIPSE staff gathered data as part of the data collection exercise to test the feasibility of the indicators and to accumulate data in the EQLIPSE system. Some of the difficulties encountered in the process are noted along with the measures taken to address them. In addition to measuring actual use, attempts were also made to establish whether users habitually reshelve items they consult, both when at the shelf and when working at study spaces. Unobtrusive direct observation eventually formed the mainstay of the methods used to measure this. Results suggest that users consulting items at the shelf would change every 10 minutes on average and that the number of users would fall or rise gradually during the two hours between counts. Future developments to the EQLIPSE methodology are discussed.