Critical Success Factors and Cluster Evolution: A Case Study of the Linköping ICT Cluster Lifecycle

Abstract

This paper investigates the variation in the importance of critical success factors (CSFs) in the evolution of the Linköping ICT (information and communication technology) cluster in Sweden. The international empirical evidence of CSFs in ICT clusters reported in the literature is systematically reviewed. On this basis an object-oriented conceptual model is developed encompassing fifteen CSFs; each attributed to one or more objects: for example, firms, institutions, entrepreneurs. The lifecycle of the Linköping ICT cluster is delineated and its stages segmented. The existence and importance of each CSF at each stage of the cluster lifecycle is established empirically on the basis of interviews with key experts. The main findings comprise a stage-specific group of CSFs whose importance varies across the cluster's lifecycle stages with different patterns. The findings are aimed to stimulate policy makers and researchers alike to pursue further the line of enquiry developed in this paper.