Quality Assurance Model To Minimize Stress and Burnout Behavior in Social Welfare Institution

Abstract

Orphanages or Children’s Orphanages are also (LKSA) Institutions for Child Welfare which are charitable, nonprofit organizations that provide shelter, instruction, and care for abandoned, orphaned, and orphans. The role of a Child Welfare Institution is not only as a childcare institution in institution but also as a gatekeeper. In the Social Welfare Institutions in the Malang Regency, this study seeks to ascertain and examine the relationship between employee engagement and burnout, with work stress serving as a mediating variable. 22 Social Welfare Institutions make up the study’s sample. In this study, researchers used a sample of 66 carers. The Structural Equation Model (SEM) using the Partial Least Square (PLS) analysis tool was employed in this study’s analysis. The gathering of information technique was conducted by a questionnaire. The study’s findings show that employee involvement and quality assurance have negative and substantial effects on burnout, while quality assurance has a negative and significant impact on job stress, and employee engagement negatively and significantly impacts how stressful a job is. negatively and not significant impact, job stress has an important and favorable impact, job stress can moderate the impact of employee involvement on burnout but cannot mediate the impact of quality assurance on burnout.