The Role Of Intellectual Capital In Intervening Financial Behavior and Financial Literacy on Financial Inclusion

Abstract

Education is very important to reduce the percentage rate of the number of unbanked people. This research was conducted by focusing and convincing many people about the importance of financial behavior in reducing financial inclusion in developing countries, such as Indonesia. The number of samples are use 500 respondents. The analysis method uses the Partial Least Square (PLS) method and structural equation model (SEM) based on variance. This research found that financial behavior and financial literacy have a positive and significant influence on financial inclusion. Intellectual capital also detected capable of intervening a strong relationship between financial behavior and financial literacy on financial inclusion. This discovery contributing is very important for stakeholders who want to improve financial access for all unbanked people in developing countries through the concept of financial behavior. There needs to cooperation from various elements, such as the central bank of each country, academics, practitioners, digital financial institutions, and social elements of the community to foster good financial behavior with each other, so that financial inclusion can be resolved in a directed manner.