Modern Technologies for Effective Communication between Apartment Owners and Apartment Building Managers in Latvia

Abstract

As in other sectors of the economy, the construction and operation of buildings are becoming increasingly technologically advanced. Different digital tools are used not only for design and construction planning but also for faster and more efficient communication in housing maintenance and management processes. These technologies can significantly speed up the flow of information, save time and money, and optimize decision-making. This way, the most sustainable solutions are chosen, which not only saves money but can also increase the value of the property. The aim of the study is to identify and analyze the problems and their causes in the communication between apartment building managers and apartment owners, as well as to provide recommendations for their elimination using modern technologies. In order to achieve the objective of the study, the following tasks were carried out: 1) to analyze the statistics, technical and legal aspects of the Latvian housing stock, 2) to assess the situation in the cooperation and communication of apartment owners with the manager, 3) to study and evaluate the use of the largest and most frequently used digital platforms in management activities. The analysis of the technical and legal aspects is based on the monographic or descriptive method and the analysis of secondary data. In order to find out the current situation and identify the main communication problems, the authors have carried out a survey of apartment dwellers. The study found that the most significant problems in managing apartment buildings are related to a lack of information among apartment owners, which contributes to confusion, disinterest, passivity, or conflict. Sometimes you may also encounter incompetence on the part of the manager. Problems are often caused by communication gaps between apartment owners and building managers, or even a lack of communication. With the communication that modern technology can provide, apartment owners and managers can work together effectively to address issues in an environment of understanding and mutual trust.