Abstract
Information technology (IT) professionals’ deficiencies in soft skills lead to decreased organizational performance. This qualitative inquiry project explored the perspectives of leaders and IT employees about effective soft-skills training practices. A conceptual framework was built on previous models (e-Leadership and soft-skills educational games design and CareerEDGE employability development), including workplace efficiency, elevated hiring expenses, training opportunities, employability, removal of traditional approaches, and customized training. The framework guided the creation of an interview protocol, and open-ended interviews of 10 IT professionals provided data. Thematic analysis led to six themes: organizational effects, hiring concerns, training concerns, IT challenges, training types, and designing soft-skills training. Effectively training IT professionals on soft skills may lead to higher productivity, customer and colleague satisfaction rates, and increased efficiencies.
Publisher
Coastal Organizational Research and Learning Strategies, LLC
Subject
Surgery,Applied Mathematics,Statistics, Probability and Uncertainty,Social Sciences (miscellaneous),Statistics and Probability,Civil and Structural Engineering,Management, Monitoring, Policy and Law,Pollution,Geography, Planning and Development,Agronomy and Crop Science,Development,Renewable Energy, Sustainability and the Environment,Renewable Energy, Sustainability and the Environment,Building and Construction,Architecture,Civil and Structural Engineering,Waste Management and Disposal,Ceramics and Composites,General Environmental Science,Development,Renewable Energy, Sustainability and the Environment,Geography, Planning and Development,Energy Engineering and Power Technology,Water Science and Technology,Environmental Science (miscellaneous),Renewable Energy, Sustainability and the Environment,Economics, Econometrics and Finance (miscellaneous),Finance,Business and International Management
Cited by
1 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献