The Improvement of User Experience of Elderly in Hubei Province, China

Abstract

In China, few studies have been conducted specifically on the quality of life of elderly hospice patients. 2020, when the coronavirus outbreak occurred in Wuhan, Hubei Province. The researcher has personally experienced the closure of Wuhan and the desperation of the elderly to live because of mobility problems and chronic diseases. The importance of mobile health care for the elderly was deeply felt. Research Purpose: Propose design solutions to optimize the hospice care mobile application by co-creating the discovery design process. To make the mobile application for hospice services more responsive. Research Method: The researcher selected 20 respondents aged 60 and above to participate in face-to-face interviews. The real needs of the respondents were recorded and organized through semi-structured interviews, observation and interaction. MAXQDA software was used to do qualitative analysis. The preferred design of the user interface and user experience of the hospice app for the New Older was determined. Main Results: By co-design the discovery design process, user participation in the co-design of the hospice app was found to help improve the sense of user service experience for Chinese elderly using a hospice-based mobile application.