Analysis of how Health Professionals Communicate with Mental Patients: A Study of Pantang Government Hospital

Abstract

The study aimed to analyze how health professionals communicate with mental patients. The study was carried out to gain an understanding of how mental health professionals communicate with their patients, and the effects of communication between healthcare professionals and patients at Pantang Hospital. The study used an exploratory research design and qualitative research approach to address the study objectives. The study used primary and secondary data sources. The study employed twelve (12) participants. The study used interview as a data collection instrument to obtain qualitative data from the study participants. The study found that most health professionals communicate politely with patients. The study discovered that, while most nurses in Pantang Government Hospital speak for the pleasure of patients, a minority of mental health nurses and midwives communicate poorly. According to the study, some nurses and midwives continued to communicate impolitely to patients. Similarly, some midwives and mental health nurses have poor interpersonal and communication skills. According to the study, hospital human resource managers should educate nurses and midwives to refrain from communicating inappropriately. According to the research, hospital human resource managers should educate nurses and midwives to develop effective interpersonal and communication skills. The research contributes to the body of knowledge on the impact of communication on the health of mentally challenged patients. This study adds to research on understanding how to improve patient satisfaction through communication. The project also contributes to literature on communication skill improvement for health outcomes.