Affiliation:
1. Instituto Superior de Economia e Gestao, Technical University of Lisbon, rua Miguel Lupi 20, 1249-078 Lisbon, Portugal
Abstract
This paper analyses the technical efficiency of a Portuguese state-owned hotel chain, Pousadas de Portugal, in order to investigate the chain's performance. A stochastic cost frontier model is used to generate hotel efficiency scores, assuming that efficiency is time-varying. The author investigates the efficiency and finds that the results are at best mixed, since the efficient scores are low and not time-varying. He therefore proposes an alteration of management procedures to enable an increase in efficiency, based on a governance-environment framework.
Subject
Tourism, Leisure and Hospitality Management,Geography, Planning and Development
Cited by
126 articles.
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