Enhancing Restaurant Customer Review Analysis: Multi-Class Text Classification with BERT

Author:

Sunarko Budi1,Hasanah Uswatun2,Hidayat Syahroni3

Affiliation:

1. Universitas Negeri Semarang,Department of Informatics and Computer Engineering Education,Semarang,Indonesia

2. Universitas Negeri Semarang,Department of Computer Engineering,Semarang,Indonesia

3. Universitas Negeri Semarang,Department of Electrical Engineering,Semarang,Indonesia

Publisher

IEEE

Reference19 articles.

1. Sentiment analysis using web scraping for live news data with machine learning algorithms

2. Machine learning and deep learning for sentiment analysis across languages: A survey

3. Sentiment Analysis: A Perspective on its Past, Present and Future

4. Opinion Mining and Sentiment Analysis

5. Sentiment Analysis on Product Reviews U sing Machine Learning Techniques;Jagdale;Cognitive Informatics and Soft Computing, vol. 768, P. K. Mallick, V. E. Balas, A. K. Bhoi, and A. F. Zobaa, Eds., in Advances in Intelligent Systems and Computing,2019

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