The Effect of Using Chatbots at e-Commerce Services of Customer Satisfaction, Trust, and Loyalty
Author:
Affiliation:
1. Bina Nusantara University,School of Information Systems,Information Systems Department,Jakarta,Indonesia,11480
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10285704/10285730/10285799.pdf?arnumber=10285799
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5. ANALYIS ON FACTORS INFLUENCING CUSTOMER EXPERIENCE OF E-COMMERCE USERS IN INDONESIA THROUGH THE APPLICATION OF CHATBOT TECHNOLOGY;sfenrianto;Journal of Theoretical and Applied Information Technology,2020
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