A Logistic Regression and Linear Programming Approach for Multi-Skill Staffing Optimization in Call Centers-Reference-Cited by-同舟云学术

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A Logistic Regression and Linear Programming Approach for Multi-Skill Staffing Optimization in Call Centers

Published:2022-12-11 Issue: Volume: Page:
ISSN:
Container-title:2022 Winter Simulation Conference (WSC)
language:
Short-container-title:

Author:

Ta Thuy Anh¹,Mai Tien²,Bastin Fabian³,L'Ecuyer Pierre³

Affiliation:

1. Phenikaa University,Department of Computer Science,Hanoi,VIETNAM,100000

2. School of Computing and Information Systems, Singapore Management University,Singapore,SINGAPORE,178902

3. Université de Montréal,Département d'Informatique et de Recherche Opérationnelle,Montréal,Québec,CANADA,H3C 3J7

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10015196/10015230/10015281.pdf?arnumber=10015281

Reference18 articles.

1. Modeling and forecasting call center arrivals: A literature survey and a case study

2. Simulation in Java with SSJ

3. Rate-Based Daily Arrival Process Models with Application to Call Centers

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