User Satisfaction Analysis of Telecommunication Customer Service Mobile Applications Using the End User Computing Satisfaction (EUCS) Method-Reference-Cited by-同舟云学术

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User Satisfaction Analysis of Telecommunication Customer Service Mobile Applications Using the End User Computing Satisfaction (EUCS) Method

Published:2023-11-10 Issue: Volume:7 Page:1-6
ISSN:
Container-title:2023 11th International Conference on Cyber and IT Service Management (CITSM)
language:
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Author:

Ratnawati Suci¹,Rahajeng Elsy¹,Fauzan Ridho Dhafi¹

Affiliation:

1. UIN Syarif Hidayatullah Jakarta,Department of Information Systems,South Tangerang,Indonesia

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10455092/10455104/10455265.pdf?arnumber=10455265

Reference33 articles.

1. Pemasaran Strategis, Edisi Kede;Aaker;Salemba Empat,2013

2. Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Pelanggan PT. TOI;Maulana;J. Ekon,2016

3. Analisis Faktor-faktor yang Mempengaruhi Struktur Modal Perusahaan Telekomunikasi;Damayanti;Universitas Muhammadiyah Surakarta,2017

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