1. Improving the Information Technology Service Management with Six Sigma;Aazadnia;International Journal of Computer Science and Network Security,2008
2. The Integration of Lean Management and Six Sigma Lally School of Management & Technology;Arnheiter;Rensselaer Polytechnic Institute, Hartford,2005
3. Six Sigma: not for the faint of heart;Benedetto;Radiology Management,2003