Chatbots for Robotic Process Automation: Investigating Perceived Trust and User Satisfaction-Reference-Cited by-同舟云学术

Chatbots for Robotic Process Automation: Investigating Perceived Trust and User Satisfaction

Published:2022-11-17 Issue: Volume: Page:
ISSN:
Container-title:2022 IEEE 3rd International Conference on Human-Machine Systems (ICHMS)
language:
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Author:

Casadei Alessandro¹,Schlogl Stephan¹,Bergmann Markus²

Affiliation:

1. Management, Communication & IT MCI — The Entrepreneurial School,Innsbruck,Austria

2. Customer Relationship Management World-Direct eBusiness Solutions GmbH,Vienna,Austria

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/9980475/9980540/09980826.pdf?arnumber=9980826

Reference24 articles.

1. An Initial Model of Trust in Chatbots for Customer Service—Findings from a Questionnaire Study

2. Exploring consumers’ response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure;cheng;Internet Research,2021

3. AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention

4. Evaluating quality of chatbots and intelligent conversational agents;radziwill;arXiv preprint arXiv 1704 04579,2017

5. Why People Use Chatbots

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