Evolving Customer Experience Management in Internet Service Provider Company using Text Analytics-Reference-Cited by-同舟云学术

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Evolving Customer Experience Management in Internet Service Provider Company using Text Analytics

Published:2019-11 Issue: Volume: Page:
ISSN:
Container-title:2019 International Conference on ICT for Smart Society (ICISS)
language:
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Author:

Alamsyah Andry,Bernatapi Earlyan Abdiel

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/8964255/8969782/08969828.pdf?arnumber=8969828

Cited by 7 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Analysis of Customer Satisfaction Levels in Five-Star Hotels Based on Online Customer Reviews;2024 2nd International Conference on Software Engineering and Information Technology (ICoSEIT);2024-02-28

2. Service Quality Analysis of Telkomsel Case Study Based on Online Customer Reviews in Google Play Store;2024 IEEE International Conference on Computing, Power and Communication Technologies (IC2PCT);2024-02-09

3. Analysing online customer experience in hotel sector using dynamic topic modelling and net promoter score;Journal of Hospitality and Tourism Technology;2023-02-10

4. A Systematic Review on Sentiment Analysis for the Depression Detection During COVID-19 Pandemic;Lecture Notes in Electrical Engineering;2023

5. A Model of Discovering Customer Insights in Tourism Sector Approach to Vietnamese Reviews Analytics;2022 9th NAFOSTED Conference on Information and Computer Science (NICS);2022-10-31

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