Developing a comprehensive evaluation questionnaire for university FAQ administration chatbots-Reference-Cited by-同舟云学术

Developing a comprehensive evaluation questionnaire for university FAQ administration chatbots

Published:2023-03 Issue: Volume: Page:
ISSN:
Container-title:2023 Conference on Information Communications Technology and Society (ICTAS)
language:
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Author:

Essop Luthfiya¹,Singh Alveen¹,Wing Jeanette¹

Affiliation:

1. Durban University of Technology,Durban,South Africa

Funder

Durban University of Technology

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/10081423/10082720/10082753.pdf?arnumber=10082753

Reference58 articles.

1. Jooka: A Bilingual Chatbot for University Admission

2. User Acceptance of Mobile Apps for Restaurants: An Expanded and Extended UTAUT-2

3. Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?;holmes;Proceedings of Proceedings of the 31st European Conference on Cognitive Ergonomics,2020

4. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions

5. Usability and User Experience of a Chat Application with Integrated Educational Chatbot Functionalities

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