E-Government Application Service Quality Analysis Using E-Govqual Method and Importance Performance Analysis (IPA)
Author:
Affiliation:
1. State Islamic University Syarif Hidayatullah Jakarta,Departement Information System,Jakarta,Indonesia
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/9935828/9935829/09936005.pdf?arnumber=9936005
Reference23 articles.
1. e-GovQual: A multiple-item scale for assessing e-government service quality
2. Evaluasi Kualitas Layanan E-Government Pemerintah Kota Yogyakarta Dengan Metode E-GOVQUAL Modifikasi;haryani;Simposium Nasional RAPI XV,2016
3. Evaluasi Kualitas Layanan Website Pusdiklat BPK RI Menggunakan Metode WebQual Modifikasi Dan Importance Performance Analysis;wicaksono;JNTETI,2013
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