Anticipating User Intentions in Customer Care Dialogue Systems-Reference-Cited by-同舟云学术

Anticipating User Intentions in Customer Care Dialogue Systems

Published:2022-10 Issue:5 Volume:52 Page:973-983
ISSN:2168-2291
Container-title:IEEE Transactions on Human-Machine Systems
language:
Short-container-title:IEEE Trans. Human-Mach. Syst.

Author:

Mazzei Alessandro¹^ORCID,Anselma Luca¹^ORCID,Sanguinetti Manuela²^ORCID,Rapp Amon¹^ORCID,Mana Dario³^ORCID,Hossain Md. Murad¹^ORCID,Patti Viviana¹,Simeoni Rossana³,Longo Lucia³

Affiliation:

1. Dipartimento di Informatica, Università degli Studi di Torino, Torino, Italy

2. Dipartimento di Matematica e Informatica, Università degli Studi di Cagliari, Cagliari, Italy

3. Telecom Italia Mobile, Torino, Italy

Funder

TIM s.p.a. Studi e Ricerche su Sistemi Conversazionali Intelligenti

Publisher

Institute of Electrical and Electronics Engineers (IEEE)

Subject

Artificial Intelligence,Computer Networks and Communications,Computer Science Applications,Human-Computer Interaction,Signal Processing,Control and Systems Engineering,Human Factors and Ergonomics

Link

http://xplorestaging.ieee.org/ielx7/6221037/9893152/09855839.pdf?arnumber=9855839

Reference27 articles.

1. Making Recommendations Better: The Role of User Online Purchase Intention Identification

2. End-to-end task-completion neural dialogue systems;li;Proc Int Joint Conf Natural Lang Process,2017

3. Natural Language Generation in Dialogue Systems for Customer Care

4. Annotating errors and emotions in human-chatbot interactions in Italian;sanguinetti;Proc 14th Linguistic Annotation Workshop,2020

5. An Ontology-Based Interactive System for Understanding User Queries

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