Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review
Author:
Affiliation:
1. International Hellenic University,Department of Information and Electronic Engineering,Thessaloniki,Greece
2. Social CRM Research Center,Leipzig,Germany
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10101871/10101874/10101939.pdf?arnumber=10101939
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