Constructing a hybird model for the evaluation of the service quality of O2O platforms-Reference-Cited by-同舟云学术

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Constructing a hybird model for the evaluation of the service quality of O2O platforms

Published:2022-10-09 Issue: Volume: Page:
ISSN:
Container-title:2022 IEEE International Conference on Systems, Man, and Cybernetics (SMC)
language:
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Author:

Shao Qigan¹,Lee Ching-Yin²,Liou James J. H.³,Chen Chao-Rong⁴

Affiliation:

1. Xiamen University of Technology,School of Economics & Management,Xiamen,China

2. Tungnan University,Department of Electrical Engineering,New Taipei,Taiwan

3. National Taipei University of Technology,Department of Industrial Engineering and Management,Taipei,Taiwan

4. National Taipei University of Technology,Department of Electronical Engineering,Taipei,Taiwan

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx7/9945068/9945069/09945468.pdf?arnumber=9945468

Reference16 articles.

1. Quantifying Customers’ Gender Effects on Service Quality Perceptions of Philippine Commercial Banks

2. A consumer typology based on e-service quality and e-satisfaction

3. Service quality evaluation and ranking of container terminal operators through hybrid multi-criteria decision making methods

4. Evaluation of e-commerce websites using fuzzy hierarchical TOPSIS based on E-S-QUAL

5. A Dominance based Rough Set analysis for investigating employee perception of safety at workplace and safety compliance

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