Can Operational Transparency Enhance the Perception of Waiting Time? A Case Study from the Healthcare Sector
Author:
Affiliation:
1. Hamad Bin Khalifa University,College of Science and Engineering,Doha,Qatar
Funder
Qatar National Research Fund
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/9994792/9994886/09995186.pdf?arnumber=9995186
Reference27 articles.
1. A hot/cool-system analysis of delay of gratification: Dynamics of willpower.
2. Felt Time: The Psychology of How We Perceive Time;wittmann,2016
3. Reducing Perceived Waiting Time in Theme Park Queues via an Augmented Reality Game
4. A Psychological Perspective on Service Segmentation Models: The Significance of Accounting for Consumers’ Perceptions of Waiting and Service
5. The Psychology of Waiting Lines;maister,2005
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