Customer Satisfaction with Disruptive Technology-Driven Features in Online Shopping Platforms
Author:
Affiliation:
1. College of Computing and Information Technologies National University Philippines,Manila,Philippines
2. Office of the Graduate Programs Technological University of the Philippines,Manila,Philippines
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10071525/10071633/10071687.pdf?arnumber=10071687
Reference29 articles.
1. Analyzing customer satisfaction: users perspective towards online shopping
2. Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
3. Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior
4. The antecedents and consequents of relationship quality in internet shopping
5. E-commerce systems success: An attempt to extend and respecify the DeLone and McLean model of IS success;molla;Journal of Electronic Commerce Research,2001
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