Defining Healthcare KPIs Using Process Mining and Patient Journey Maps

Author:

Arias Michael1,Rojas Eric2,Aguirre Santiago3,Cornejo Felipe4,Munoz-Gama Jorge4,Sepúlveda Marcos4,Capurro Daniel5

Affiliation:

1. Informática y Tecnología Universidad de Costa Rica, Sede de Occidente,Departamento de Ingeniería,San Ramón/Costa,Rica

2. Institute for Biological and Medical Engineering Schools of Engineering, Medicine and Biological Sciences Pontificia Universidad Católica de Chile,Santiago,Chile

3. Central Michigan University,Business Information Systems Department,Míchigan,United States

4. School of Engineering Pontificia Universidad Católica de Chile,Department of Computer Science,Santiago,Chile

5. School of Computing and Information Systems University of Melbourne,Victoria,Australia

Publisher

IEEE

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