ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice-Reference-Cited by-同舟云学术

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ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice

Published: Issue: Volume: Page:
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Container-title:2005 IEEE International Conference on e-Technology, e-Commerce and e-Service
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Author:

Hochstein A.,Zarnekow R.,Brenner W.

Publisher

IEEE

Link

http://xplorestaging.ieee.org/ielx5/9634/30444/01402383.pdf?arnumber=1402383

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