The Measurement, Calculation and Evaluation of Service Sensitivity of the Development of New Product in Automotive Industry — An Example of CIVIC
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Published:2019-01
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Container-title:2019 International Conference on Intelligent Transportation, Big Data & Smart City (ICITBS)
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1. Big Data Model of Customer Satisfaction and Service Experience (CSSE) for Automotive Aftersales Services;2021 6th IEEE International Conference on Recent Advances and Innovations in Engineering (ICRAIE);2021-12-01