Customer Satisfaction Analysis Based on Delivery Logistics Factors in Sri Lankan E-Commerce
Author:
Affiliation:
1. University of Kelaniya,Department of Industrial Management,Sri Lanka
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10214973/10214983/10214985.pdf?arnumber=10214985
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1. ‘Online Shopping’ Customer Satisfaction and Loyalty in Norway;ali,2010
2. The antecedents and consequents of relationship quality in internet shopping
3. An extended model of the antecedents and consequences of consumer satisfaction for hospitality services
4. A study of customer satisfaction with online shopping: evidence from the UAE
5. A new criterion for assessing discriminant validity in variance-based structural equation modeling
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