Impact of service quality factors of courier/parcel delivery industry on online shopping customer satisfaction with reference to SERVQUAL model
Author:
Affiliation:
1. NSBM Green University,Faculty of Business,Homagama,Sri Lanka
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10214973/10214983/10215050.pdf?arnumber=10215050
Reference33 articles.
1. Applying SERVQUAL model to measure online customer satisfaction in package delivery services;hafiz;Studia Universitatis Babes-Bolyai Negotia,2016
2. A review of twenty years of SERVQUAL research
3. Customer requirements segmentation (CRS): A prerequisite technique for quality function deployment (QFD)
4. The relationships between service quality and customer satisfaction of a courier service provider: Towards more focus approach;jamal;Acad J Bus Soc Sci,2018
5. Designing of Collection and Delivery Point for E-Commerce Logistics
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